Due to furniture being a large item with high shipping costs, Konfortable will not provide return services. If the item you received is damaged due to quality or transportation reasons, please provide photos or videos, and we will issue a full or partial refund based on the actual damage situation. Due to human factors causing damage to the goods, you will be responsible for paying for the material and shipping costs to replace the damaged parts. If you have any questions about this clause, please contact customer service export@konfortable.com